How to manage your Aussie Broadband mobile service

You can add a new mobile service through the MyAussie app or portal. 

1. From the Services screen, choose Add a service. 

2. Select Mobile. 

3. Choose your SIM type and plan before filling in your details to complete the order. 

We'll send your SIM card to the address you provided.

If you've ordered eSIM, we'll send an activation email shortly after ordering. 

Looking to switch plans? 

1. In Services select the mobile service you're wanting to change. 

2. Under Manage your plan, hit the arrow next to Current plan. 

3. Select your new plan from the options listed. 

Upgrading your plan? You can choose to have changes implemented immediately or on your next billing date. 

Plan downgrades will come into effect from your next billing date. 

If you're running low on monthly data, you can purchase additional data by selecting Add more data under Manage your plan. 

You can see your data usage at-a-glance in MyAussie by selecting your mobile service on Services. 

To see detailed usage, including roaming usage, click Detailed usage under Data usage. 

Keep in mind: 

• Usage information may be up to 48 hours behind. 

• If you use all your included data, speeds will be shaped to 1.5Mbps until your allowance renews or you purchase additional data.

Lost or damaged your SIM card? No stress – you can order a new one in a few minutes. 

Please note: replacement SIMs will incur a $15 charge. 

1. Under Get a new SIM, select Request replacement SIM. 

2. Choose the address to have the SIM shipped to before pressing Request SIM. 

You can convert your Aussie SIM card to an eSIM through MyAussie. 

Please note: before converting to eSIM, confirm your device is compatible. You can use our eSIM compatibility checker here. 

1. Under Set up or manage eSIM, select Convert to eSIM. 

2. Follow the prompts to download and install eSIM on your device. 

To make sure your eSIM is installed, check in your phone's mobile network settings. 

• For Apple iOS, look in Mobile or Mobile data settings. 

• For Android, look in Network and internet settings. 

Once your eSIM is installed, your physical SIM will be automatically deactivated. 

If you've lost or deleted your eSIM or moving to a new phone, you can organise this in MyAussie. 

Please note: before converting to eSIM, confirm your device is compatible. You can use our eSIM compatibility checker here. 

1. Under Set up or manage eSIM, select Transfer or Restore eSIM. 

2. Follow the prompts to download and install your eSIM on your device. 

To make sure your eSIM is installed, check in your phone's mobile network settings. 

• For Apple iOS, look in Mobile or Mobile data settings. 

• For Android, look in Network and internet settings. 

Wi‑Fi Calling lets you make and receive calls, SMS, and MMS over a Wi‑Fi connection when mobile coverage is limited.

To turn it on: 

Apple iOS

1. Open Settings 

2. Search for “Wi‑Fi Calling” and select Wi-Fi Calling, or, select Apps, Phone, and then Wi-Fi Calling under Calls. 

3. Click the toggle next to Wi‑Fi Calling on This iPhone. 

Android

1. Open Settings. 

2. Search for “Wi‑Fi Calling”, or go to Connections or Network & Internet. 

3. Tap Wi‑Fi Calling. 

4. Turn Wi‑Fi Calling on. 
    
   Please note: menu names may vary depending on your device model and software version.

If your mobile data isn’t working properly, try these troubleshooting steps: 

• Make sure mobile data is turned on in your device settings. 

• Check that Flight Mode is turned off. 

• Restart your device. 

• Check your data usage in the MyAussie app or web portal to make sure you haven't used all of your included data. 

• Make sure you're in an area with mobile coverage or there are no mobile outages. 

Premium SMS messages are currently not supported on our mobile services.